Although chatbots technology dates back to 1966, it was not until 2016 when Facebook included the bots into Messenger. Since then, chatbots have transformed the way users interact with businesses and shop online. From marketing to customer support, this smart technology has revolutionized the way companies operate. Not only brands are looking forward to adopting chatbots into their system, but even customers can’t wait to communicate with these virtual assistants and see what new they can bring.
The chatbots buzz doesn’t seem to stop in the coming years. If your business is still untouched by this trend, then we have stated some statistics and trends that will compel you to seek chatbots development solution soon for your brand. Here we go:
Customer Service
With everything switching to digital platforms, customers have also become more digital. They are shopping online, interacting with brands via chatboats, reviewing the brand through apps, etc. You can expect more online users in the future who will seek support and help from you. Thanks to chatbots, you can now connect with consumers instantly, get their feedback, solve their problems, and create a loyal client base. You can automate various business functions with chatbots and enhance the user experience without increasing operational costs.
- Chatbots are available 24*7 to help customers and answer their information-based questions.
- In 2020, there was a 45% rise in the number of chatbots used by businesses.
- Consumers expect to get a response within 30 seconds of submitting a request, and companies invest billions of dollars per year to address these requests. With chatboats, this cost is reduced by 30%.
- Bots are a smart way to reduce waiting time during busy hours by engaging them and delivering an enhanced experience. They have reduced the days of long waiting times to approx 4 mins and could shorten it further.
- Thanks to chatbots, 60% of users have switched to messaging than calling the customer support team.
- Chatbots take care of more than 50% of online chats, sparing enough time for agents spend on other important matters.
Chatbot & AI
When chatbots were introduced, they took care of online conversations with users. However, the results were not up to the mark as the technology was restricted to giving standards answers to customers. With Artificial Intelligence integrated into the system, chatbots became more interactive, smarter, and flexible. AI chatbots transformed customer support departments and delivered extraordinary results. Now, rather than giving computerized solutions, they can respond to every query with appropriate answers.
- Businesses can reduce up to 40% of customer support costs with AI-empowered chatbots.
- AI-enabled bots will save up to $11 billion in healthcare, banking, hospitality, e-commerce industry by 2025.
- Bots are capable of changing passwords, scheduling an appointment, requesting balance without human support.
- AI takes care of over 70% of healthcare admin tasks.
- Virtual Assistants have reduced 72% of consumer visits to brick and mortar stores by taking care of their issues digitally.
- 40% of companies are now inclined to spend more on AT chatbots development than other technologies.
Voice Bots
Have you ever experienced voice-support digitally? Well, you have interacted with voice bots that are more accurate, advanced, and flexible. Although this technology is not that popular amongst businesses for customer support and marketing, it is gradually paving its way through industries. Many digital buyers now prefer voice and text-based interfaces as a mode of communication with brands. Google and Amazon have already started the trend of personalized voice support, and other industries, such as insurance, education, travel, and finance are following the trend.
- More than 22% of Google searches are now done by voice.
- 45% of users between the age of 16-65 are switching to voice support and search on their mobiles.
- Voice bots break the monotony of text support and also engage users with intelligence-based interaction.
- 20% of online buyers use voice assistants like Alexa for shopping.
- Data provided by voice-enabled bots are more reliable and correct.
- Another chatbot statistics reveal that over 70% of users are happy with the voice assistants in their smartphones.
- Voice bots deliver a personalized experience while solving customer problems better.
- Voice assistants can recognize multiple languages. For example, Siri can detect 21 languages, including Arabic, English, Korean, French, Danish, German, Hebrew, Japanese, Malay, Thai, Turkish, etc.
Conclusion
Chatbots have become a key aspect in consumer applications and websites across varied industries. Users prefer using these automated systems and communication modes to connect with brands. It’s high time that you incorporate it into your business operations soon. Connect with a reliable chatbots development company for the right support and solution, and ensure to deliver flawless customer experience.
